1. Who we are
iGetResults is a trading name of John Paul O’Connor, a sole trader on the Gold Coast, Queensland (registered business name: I Get Results, ABN 51 293 969 234). In these terms, “we” and “us” means iGetResults, and “you” means the business buying from us.
These terms apply when you ask us for a preview, buy a website or add-on, or sign up to a monthly plan. By paying, you agree to them.
2. How it works: try before you buy
- We build a preview of your new website first, usually using your own public photos, reviews, logo and business details. It’s free and there’s no obligation to buy.
- Your preview sits on a private link that’s hidden from Google. Only people you share the link with can see it.
- Before you pay, you can ask for two rounds of changes. We aim to have each round back to you within 24 to 48 hours.
- If you don’t want it, you owe nothing. Tell us and we’ll take the preview down. Previews that aren’t bought are deleted 14 days after we send them.
3. Prices
All prices are in Australian dollars and include GST. You’ll get a tax invoice by email for every payment.
- Your new website: $499, paid once.
- Logo design: $149, paid once. Ten original ideas, two rounds of tweaks on the one you pick, and all the files.
- Hosting & Management: $39 a month, including a monthly refresh of your website, 12 a year (see section 7). Setup is free when you choose this plan: we put your website live on your web address, host it and look after it.
- Put it live on your own hosting: $99, paid once, if you don’t want Hosting & Management. We load your website onto hosting you already pay for. This only works if your hosting accepts website files (for example cPanel hosting). Website-builder plans such as Wix, Squarespace or GoDaddy Websites + Marketing can’t take outside files, so we check first.
- Files only: if you only buy the website, we send you all the files and you put it online yourself.
- Extras: $50 each, for small jobs outside what’s included, such as an extra page, an extra round of changes after handover, or a bigger change than the monthly refresh and small urgent changes cover. We’ll always agree an extra with you before we do it.
Domain names and any paid third-party services you choose (for example a domain registration or an email plan) are paid by you to that provider, at their prices. We’ll always tell you before anything costs extra.
4. Paying
- You pay online through Stripe, our payment provider, by card, Apple Pay or another option shown at checkout (such as Klarna or Zip). We never see or store your full card number.
- Payment is due in full before we hand over your website files, put your website live or connect your domain.
- The charge appears on your statement as IGETRESULTS.COM.AU.
5. Delivery and ownership
- Once you’ve paid, we deliver within 2 business days of getting what we need from you. With Hosting & Management (or Put it live on your own hosting) we put the website live for you. With files only, we send you all the files by a download link (for example Dropbox or Google Drive).
- Putting a website live needs a little of your time, usually about 30 minutes: giving us access to where your web address is managed, and passing on any verification codes or emails your provider sends. We’ll send you a step-by-step guide.
- Once you’ve paid in full, the website is yours: the design, the files and the text we wrote for it. You can host it anywhere and have anyone work on it.
- Until you pay, the preview and its design stay ours.
- We may list your business as a recent job on our website or socials, but only if you say that’s OK.
6. Your photos, logo and words
- You confirm you’re allowed to use the photos, logos, reviews and text you give us, or that we use from your own public pages at your request.
- If you want anything removed or changed, tell us and we’ll do it.
- Photos from free stock libraries are credited where the library asks for it.
7. Hosting & Management monthly plan
12 updates a year, included. Every month we refresh your website for you, so it never goes out of date.
- $39 a month, charged automatically each month from the day you sign up, until you cancel.
- What’s included: hosting your website on our Cloudflare account, keeping it connected to your web address, security, and a monthly refresh.
- The monthly refresh happens around the last day of each month. We:
- add your latest job photos from your business Facebook and Instagram pages (we pick the best ones that suit your site);
- add your newest Google reviews, word for word; and
- make the changes you’ve emailed us that month (see below).
- Asking for changes: email [email protected] and be specific: what to change, where on the site, and any dates. For example: “Add a banner: 50% off all shutters and screens for Black Friday, 27 November to 1 December” or “Christmas hours: closed 24 December to 5 January”. Requests that reach us by the 25th go into that month’s refresh. For specials and holiday hours, tell us the start and end dates and we’ll set them to switch on and off on those dates.
- Size of changes: the monthly refresh covers small changes, up to about 30 minutes of work in total each month, such as photos, reviews, specials, prices, hours or text. Unused time doesn’t roll over.
- Something urgent between refreshes? Small urgent changes are included too, such as a closure notice (“closed tomorrow for a family emergency”), a changed phone number or hours, or fixing a line of text. Email us and we aim to make them within 1 business day.
- Bigger jobs, such as a new page, a new section or a redesign, are an Extra ($50) or we’ll quote them first. We’ll always agree it with you before we start.
- Your photos and posts: by choosing this plan you ask us to use photos and reviews from your own public business pages on your website. We only use your own business’s pages and your own Google reviews. If you’d rather a photo wasn’t used, tell us and we’ll take it off. If your pages are private or we can’t reach them, email us your photos instead.
- No lock-in. Cancel any time using the link in your receipt email, or just tell us. The plan runs to the end of the month you’ve already paid for.
- If you cancel, we send you all your website files so you can host it somewhere else, and we hand back control of your web address settings.
8. Refunds and your rights
Because you see and try your whole website before you pay anything, we don’t give refunds if you simply change your mind after paying.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If something we’ve delivered doesn’t work as it should, tell us and we’ll fix it. Nothing in these terms takes away your rights under the Australian Consumer Law.
Where the law allows it, if our services don’t meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.
9. Hosting and other providers
- Your web address (domain) is yours. You register it in your own business name, pay for it directly to your provider (we recommend VentraIP), and renew it each year. If it isn’t renewed, your website goes offline until it is, so we suggest turning on auto-renew.
- To host your website, we point your web address at our hosting. With your permission we may manage your domain’s settings (called DNS) in our Cloudflare account. We copy across your existing email settings so your email keeps working, and we’ll check it with you.
- You give us access by inviting us as a user on your domain account, so you never need to share your password. You can remove our access at any time.
- Hosting companies, domain registrars, email providers and payment providers have their own terms. We’re not responsible for their outages or changes, but we’ll help you sort out any problem.
10. Privacy
We only use your details to build your preview, look after you as a customer and send your invoices. See our privacy policy.
11. The legal bits
- These terms are governed by the laws of Queensland, Australia.
- We may update these terms from time to time. The version on this page when you pay is the one that applies to that purchase.
iGetResults, trading name of John Paul O’Connor (business name: I Get Results), ABN 51 293 969 234. Gold Coast, Queensland. [email protected] · 0427 266 268.